Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it,  unused, in its original packaging.  You will be liable for the cost of return.

To start a return, you can contact us at info@glass-handling.co.uk. Please note that returns will need to be sent to the following address: 

AWT International Limited
Springvale Works
Brookfoot
Elland Road
Brighouse
West Yorkshire
HD6 2RN

You can always contact us for any return question at info@glass-handling.co.uk.

Damages and issues
Please inspect your delivery for damages before signing to receive the delivery from the carrier, if damaged please either refuse delivery or sign for it as damaged.  Failure to do so means we cannot claim from our carrier.  Please then notify us immediately. 

If the delivery is not what you were expecting please contact us as soon as possible to we can look into and resolve the issue

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@glass-handling.co.uk.